You can cancel your Aeroméxico flight and receive a refund depending on the type of fare you purchased and the timing of your cancellation. If you booked your ticket directly through Aeroméxico and cancel within 24 hours of booking, and your flight is at least seven days away, you are eligible for a full refund. This applies to most fare types and is part of the risk-free cancellation policy. After the 24-hour period, whether you receive a refund depends on the fare class. If you purchased a refundable fare, such as a flexible or premium ticket, you can cancel before departure and get a full refund to your original payment method. These tickets are more expensive but offer more flexibility for changes or cancellations.
For non-refundable fares, like basic or standard economy tickets, you usually cannot receive a refund after the 24-hour window has passed. However, Aeroméxico may allow you to cancel and receive a travel voucher or credit instead of a refund. This credit can typically be used for future travel within a specific period, often up to 12 months. The value of the credit is usually the price you paid for the ticket minus any cancellation fees. These fees can vary depending on the fare class and how close to departure you cancel. If you do not cancel before the flight and do not show up, your ticket is forfeited and you will not receive any refund or credit.
If Aeroméxico cancels your flight, regardless of your fare type, you are entitled to a full refund or the option to rebook on another flight at no extra cost. This also applies to flight disruptions caused by weather, government restrictions, or other events beyond your control. In some special situations, such as a medical emergency or the death of a family member, Aeroméxico may allow a refund or waive change fees even for non-refundable tickets, provided you submit proper documentation.
Refunds are usually processed within a few weeks, though the exact time may vary depending on your payment method. Credit card refunds tend to be faster than cash or other forms of payment. If you booked your flight through a third-party website or travel agency, you will need to contact them directly to manage the cancellation and request a refund. Aeroméxico may not process cancellations for tickets purchased outside their direct channels.
To cancel your ticket and request a refund or credit, you can visit the Aeroméxico website, use the mobile app, or contact customer service. Make sure to have your booking reference and passenger information ready. In summary, Aeroméxico offers full refunds if you cancel within 24 hours of booking. Refundable tickets allow cancellations anytime with a full refund, while non-refundable tickets may offer credit minus fees. If the airline cancels your flight, you are entitled to a refund or rebooking. Special cases may also qualify for refunds with supporting documents. Always review your fare rules before canceling to understand your options.

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