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Platforms You Can Try: Twitter/X: @Amtrak Facebook: facebook.com/Amtrak Instagram: @amtrak When to Use Social Media: For quick inquiries When other channels are delayed To share feedback or issues publicly (often encourages a faster response) Keep your messages polite and concise, and include relevant details like reservation numbers if applicable. 6. In-Person Help at Amtrak Stations Many larger Amtrak stations have staffed ticket counters or information desks. Services You Can Get In-Person: Buy or modify tickets Ask questions about routes and schedules Resolve issues with missed trains or delays Request assistance for accessibility needs Look for “Ticketing” or “Information” desks. Some stations also have self-service kiosks, but they don’t offer the same level of support. Amtrak’s Mobile App: 1-866-932-4012 A Helpful Tool (With Limited Support) While not a direct way to speak with someone, the Amtrak mobile app (available for iOS and Android) allows you to: Book and modify tickets View real-time train status Access eTickets Contact customer support 1-866-932-4012 (via link to website or phone) It’s useful for quick self-service, but for live conversations, you’ll still need to use phone, chat, or station support. 8. Special Services: Accessibility & Group Travel Contacts Accessibility Assistance: Amtrak is committed to accommodating passengers with disabilities. If you need special services such as a wheelchair-accessible room or assistance boarding, call: 📞 1-800-USA-RAIL (1-866-932-4012) Say "accessibility" or press the corresponding number. Or visit: Amtrak Accessibility Services Group Travel (20+ people): 📞 1-800-USA-1GRP (1-866-932-4012) Email: [email protected] Used for school trips, tour groups, or family reunions. 9. 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